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Warranty Information

When you purchase a Hansen & Horn home, you actually purchase hundreds of items and the work of 35 to 50 independent trade contractors. We have three standard warranty contacts with you in the first year, and one per year for the four-year term of the warranty. We also have emergency response procedures, should an urgent need arise.

Limited Warranty
You receive the signed Limited Warranty document at closing. For your review, we provide a sample copy at the time you sign your Purchase Agreement.

Emergency Service
Some repairs just can’t wait. While emergency warranty situations are rare, when they occur, prompt response is essential. If emergency service is needed, call Hansen & Horn's warranty office during normal business hours (8 a.m. – 5 p.m.) at (317) 576-5282. After hours or on weekends or holidays, call the necessary trade contractor or utility company directly. Their phone numbers are listed on the Emergency Phone Numbers sheet you received at orientation.

Other Warranty Service
For non-emergency warranty service, send, fax or email a Warranty Service Request Form to our office.

Warranty Service At-a-Glance
The many details of warranty coverage can be confusing. We hope this summary of key points helps clarify our policies and procedures. If you do not know who to contact, call our warranty office, and we will guide you through the process.